To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct. Use correct abbreviations and have spaces inserted properly. If there is issues with verifying your address, customer service will contact you to try and resolve these issues. If after several attempts of contacting you, you do not respond, you order will be canceled and your money refunded to you.
If you realize that you entered your shipping address incorrectly, please contact us If your order was placed on the weekend, please call us first thing Monday morning. We will do our best to fulfill you request and change the address. If we are unable to, we do not take responsibility for the incorrect information.
Shipping fees are non-refundable. If you refuse any shipments from Our company , you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from your merchandise refund.
If your tracking information states that your package was delivered and you have not received it, you must contact the United States Postal Service directly.Sugar And Honey Atl DOES NOT hold responsibility for packages that state DELIVERED.
Just a reminder that you will receive shipping confirmation within 5-7 business days from the day the order was placed. After your payment is authorized and verified, it can still take 3-4 days to process your order. This is just an estimate, though, and doesn't include weekends or holidays. When your order has been shipped, you will receive an email with tracking information. If your order says delivered and you did not receive it, you must contact your local post office. We do not issue refunds for packages that state being delivered. We offer USPS Priority Mail to most locations (domestic & internationally). Your shipping cost is displayed at point of checkout. International orders may be subjected to custom charges by your native country.
You can track your order with the tracking information provided in your shipment notification e-mail.
CHANGING SHIPPING ADDRESS
Shipping addresses cannot be changed. We will only ship to the shipping address entered when the order was originally placed.
- Standard Shipping: $7.00 (5-7 business days)
- Expedited Shipping $15.00 (1-2 business days)
- Rest of the World: $40.50
ORIGINAL SHIPPING FEES ARE NON-REFUNDABLE. RETURN SHIPPING COSTS ARE THE CUSTOMER'S RESPONSIBILITY. A RESHIPPING FEE WILL BE CHARGED ON ORDERS THAT ARE REFUSED BY THE CUSTOMER AT THE TIME OF DELIVERY OR RETURNED DUE TO AN "UN-DELIVERABLE" ADDRESS.WE ARE NOT RESPONSIBLE FOR LOST SHIPMENT